User Agreement - Terms of Use

All Rights Reserved. This User Agreement (“Agreement”) is a contract between you and Voyallet (as defined below) that applies to your use of the Voyallet Digital Asset Exchange and Investment (“Voyallet”) as a user (“User”, “you” or “your”) to invest, buy shares, buy or sell Digital Assets, hold Digital Assets, engage in margin trading, leveraged token and/or futures trading (where permissible), use the Voyallet Application Programming Interface (“API”), or use any other services offered through the Site (as defined below) or via the official Voyallet mobile application (the “App”) (together, the “Services”). By registering for a Voyallet account (“Account”) or using any of the Services, you agree that you have read, understood and accept all of the terms and conditions contained in this Agreement, including in Section 5. “Arbitration; Waiver of Class Action”, as well as our Privacy Policy, Cookie Policy and E-Sign Consent and you acknowledge and agree that you will be bound by these agreements and policies.

When this Agreement mentions “Voyallet,” “we,” “us,” or “our,” it refers to the relevant Voyallet group entity which is providing the Services GLOBAL SHARES, RETIREMENT, TRADING AND INVESTMENT LIMITED – www.voyallet.com registered as GLOBAL COMPANY FOR TRADING & INVESTMENT LIMITED in United Kingdom. The entity providing Services will generally be determined based on your Country of Residence. Your “Country of Residence” is the jurisdiction associated with your Account as determined by your official identification document and verified residential address.

Our Services are not offered to persons who are citizens of, incorporated in, have their registered office in or reside in the United States or any Restricted Territory as defined in Section 2. To the extent such persons use the Services irrespective of the foregoing, they will be deemed to be subject to the terms of this Agreement.
Note that this Agreement uses the term “Digital Assets” to refer to bitcoin, ethereum or any other digital assets, cryptocurrencies, virtual currencies or tokens that are available for investment, purchase and exchange through Voyallet.

Section 7 of this Agreement governs how this Agreement may be changed over time. The text included in boxes throughout this Agreement is there to help you understand the Agreement but is not part of the Agreement. If after reading this Agreement in its entirety you are still unsure of anything or you have any questions, please feel free to contact Support.

1. APPLICABLE LAWS AND REGULATIONS

Your conduct on the Voyallet platform is subject to the laws, regulations, and rules of any applicable governmental or regulatory authority, including, without limitation, all applicable tax, anti-money laundering (“AML”) and counter-terrorist financing (“CTF”) provisions.
You unequivocally agree and understand that by opening an Account and using the Services in any capacity, you shall act in compliance with and be legally bound by this Agreement and all applicable laws and regulations (including without limitation those stated in this Section 1, where applicable), and failure to do so may result in the suspension of your ability to use the Services or the closure of your Account. For the avoidance of doubt, continued use of your Account, and the receipt of all trading fee discounts and rebates, is conditioned on your continued compliance at all times with this Agreement and all applicable laws and regulations.

2. ELIGIBILITY

You must be at least 18 years old and have not previously been suspended or removed from Voyallet to enter into this Agreement. By accessing or using Voyallet, you further represent and warrant that you are not a Restricted Person nor are you a citizen or resident of the United States or a Restricted Territory.
You represent and warrant that you will not be using Voyallet for any illegal activity, including without limitation illegal gambling, money laundering, fraud, blackmail, extortion, ransoming data, the financing of terrorism, other violent activities or any prohibited market practices, including without limitation those listed under Section 6.

3. PRIVACY POLICY

We are committed to protecting your personal information and to helping you understand exactly how your personal information is being used. You should carefully read our Privacy Policy and Cookie Policy which provide details on how your personal information is collected, stored, protected, and used.

4. SECURITY OF USER INFORMATION

You are responsible for maintaining the confidentiality and security of any and all account names, User IDs, passwords and any other security feature that you use to access the Services. You are responsible for (i) keeping your email address up to date in your Account profile and (ii) maintaining the confidentiality of your User information and the security of your Account, which includes the enabling of all relevant security features.

You agree to notify Voyallet immediately if you become aware of any unauthorized use of the Services or any other breach of security regarding the Services. Voyallet will not be liable for any loss or damage arising from your failure to protect your Account or your User information.

5. ARBITRATION: WAIVER OF CLASS ACTION

If you have a dispute with Voyallet (a “Complaint”), you agree to contact Voyallet through our support team to attempt to resolve any such dispute amicably. If we cannot resolve the dispute through the Voyallet support team (“Voyallet Support”), you and we agree to use the Formal Complaint Process set forth below. You agree to use this process before filing any arbitration claim or small claims action. If you do not follow the procedures set out in this Section before filing an arbitration claim or suit in small claims court, we shall have the right to ask the arbitrator or small claims court to dismiss your filing unless and until you complete the following steps.

If you have a dispute with Voyallet (a “Complaint”), you agree to contact Voyallet through our support team to attempt to resolve any such dispute amicably. If we cannot resolve the dispute through the Voyallet support team (“Voyallet Support”), you and we agree to use the Formal Complaint Process set forth below. You agree to use this process before filing any arbitration claim or small claims action. If you do not follow the procedures set out in this Section before filing an arbitration claim or suit in small claims court, we shall have the right to ask the arbitrator or small claims court to dismiss your filing unless and until you complete the following steps.

We will acknowledge receipt of your Complaint form after you submit it. A Voyallet customer relations agent (“Agent”) will review your Complaint. The Agent will evaluate your Complaint based on the information you have provided and information in the possession of Voyallet.

Within 10 business days of our receipt of your Complaint form, the Agent will address the issues raised in your Complaint form by sending you an e-mail (“Resolution Notice”) in which the Agent will: (i) offer to resolve your complaint in the way you requested; (ii) make a determination rejecting your Complaint and set out the reasons for the rejection; or (iii) offer to resolve your Complaint with an alternative solution. In exceptional circumstances, if the Agent is unable to respond to your Complaint within 10 business days for reasons beyond Voyallet’s control, the Agent will send you a communication indicating the reasons for any delay in answering your Complaint, and specifying the deadline by which the Agent will respond to your Complaint, which will be no later than 35 business days from our receipt of your Complaint form.

If we cannot resolve the dispute through the Formal Complaint Process, you and we agree that any dispute arising out of or relating to this Agreement or the Services, including, without limitation, federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation, or any other legal theory, shall be resolved through binding arbitration, on an individual basis (the “Arbitration Agreement”).

Subject to applicable jurisdictional requirements, you may elect to pursue your claim in your local small claims court rather than through arbitration so long as your matter remains in small claims court and proceeds only on an individual (non-class and non-representative) basis. Arbitration shall be conducted in accordance with the American Arbitration Association’s rules for arbitration of consumer-related disputes.

This Arbitration Agreement includes, without limitation, disputes arising out of or related to the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement. All such matters shall be decided by an arbitrator and not by a court or judge.

CLASS ACTION WAIVER:

TO THE EXTENT PERMISSIBLE BY LAW, ALL CLAIMS MUST BE BROUGHT IN A PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING (COLLECTIVELY “CLASS ACTION WAIVER”). THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR ENGAGE IN ANY CLASS ARBITRATION. YOU ACKNOWLEDGE THAT, BY AGREEING TO THESE TERMS, YOU AND Voyallet ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

The arbitration will be conducted by a single, neutral arbitrator and shall take place in the county or parish in which you reside, or another mutually agreeable location, in the English language. The arbitrator may award any relief that a court of competent jurisdiction could award and the arbitral decision may be enforced in any court. An arbitrator’s decision and judgment thereon will not have a precedential or collateral estoppel effect.

At your request, hearings may be conducted in person or by telephone and the arbitrator may provide for submitting and determining motions on briefs, without oral hearings. To the extent permitted by law, the prevailing party in any action or proceeding to enforce this Agreement, any arbitration pursuant to this Agreement, or any small claims action shall be entitled to costs and attorneys’ fees.

If the arbitrator or arbitration administrator would impose filing fees or other administrative costs on you, we will reimburse you, upon request, to the extent such fees or costs would exceed those that you would otherwise have to pay if you were proceeding instead in a court. We will also pay additional fees or costs if required to do so by the arbitration administrator’s rules or applicable law.

6. RESTRICTED ACTIVITIES

In connection with your use of the Services, you will not:
– violate or assist any party in violating any law, statute, ordinance, regulation or any rule of any self-regulatory or similar organization of which you are or are required to be a member through your use of the Services;
– infringe upon Voyallet’s or any third party’s copyright, patent, trademark, or intellectual property rights;
– provide false, inaccurate, incomplete or misleading information;
– use a web crawler or similar technique to access our Services or to extract data;
– distribute unsolicited or unauthorized advertising or promotional material, written media releases, public announcements and public disclosures, junk mail, spam or chain letters;
– transmit or upload any material to the Site or the App that contains viruses, Trojan horses, worms, or any other harmful or deleterious programs;
– take any action that imposes an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data or information;
– perform any vulnerability, penetration or similar testing on the API;
– reverse engineer or disassemble any aspect of the Site, the API, the App or the Services in an effort to access any source code, underlying ideas and concepts and algorithms;
– transfer any rights granted to you under this Agreement;
– engage in any other activity which, in Voyallet’s reasonable opinion, amounts to or may amount to market abuse including without limitation the carrying out of fictitious transactions or wash trades, front running or engaging in disorderly market conduct;
– otherwise attempt to gain unauthorized access to or use of the Site, the API, the App, other Voyallet Accounts, computer systems or networks connected to the Site or the App, through password mining or any other means; or
– engage in any behavior which is unlawful, violates this Agreement or is otherwise deemed unacceptable by Voyallet in its sole discretion.

7. RIGHT TO CHANGE OR REMOVE FEATURES AND SUSPEND OR DELAY TRANSACTIONS

We reserve the right to change, suspend, or discontinue any aspect of the Services at any time and in any jurisdiction, including hours of operation or availability of any feature, without notice and without liability.
We may decline to process any order and may limit or suspend your use of one or more Services at any time, in our sole discretion. Suspension of your use of any of the Services will not affect your rights and obligations pursuant to this Agreement. We may, in our sole discretion, decline to process orders if (i) we believe the transaction is suspicious; (ii) the transaction may involve fraud or misconduct; (iii) it violates applicable laws; or (vi) it violates the terms of this Agreement.
Where permitted by law, we will notify you by the end of the business day if we have suspended processing your orders and, if possible, provide our reasons for doing so and anything you can do to correct any errors leading to the stoppage.

8. ACCOUNT SUSPENSION & CLOSURE

We may, in our sole and absolute discretion, without liability to you or any third party, refuse to let you open an Account, suspend your Account, consolidate Accounts if you have more than one or terminate your Account or your use of one or more of the Services.
Such actions may be taken as a result of one or more of a number of factors, including without limitation account inactivity, failure to respond to customer support requests, failure to provide positive identification, a court order or your violation of the terms of this Agreement (including without limitation Section 5).
Voyallet may also temporarily suspend access to your Account in the event that a technical problem causes a system outage or Account errors until the problem is resolved. If you do not accept the terms and conditions of this Agreement, we may, in our sole and absolute discretion, without liability to you or any third party, temporarily or permanently suspend your Account, or terminate your Account or your use of one or more of the Services.

9. FORCE MAJEURE

Voyallet shall have no liability for any failure or delay resulting from any abnormal or unforeseeable circumstances outside our reasonable control, the consequences of which would have been unavoidable despite all efforts to the contrary, including without limitation governmental action or acts of terrorism, earthquake, fire, flood, or other acts of God, labor conditions, delays or failures caused by problems with another system or network, mechanical breakdown or data-processing failures or where we are bound by other legal obligations.

10. LIMITATION OF LIABILITY; NO WARRANTY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT Voyallet AND OUR AFFILIATES AND SERVICE PROVIDERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF POLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM:

(I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES; (III) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (IV) ANY OTHER MATTER RELATING TO THE SERVICES.

We cannot guarantee that our Services will always meet your demands. As we grow we will likely add new services, change certain features and drop old features. We hope you are always happy with our Services, but we cannot contractually guarantee you will be.

11. QUESTIONS AND CONTACT INFORMATION

To contact support, go to Support and open a ticket or send a direct mail. Please provide all relevant information, including your Voyallet email, username and transaction IDs of any related deposits. Although we make no representations or provide no warranties about the speed of response, we will get back to you as soon as possible.

Authorised and Signed by the management and Voyallet Team.

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